Privacy Policy

At ChalOnline, accessible from chalonline.com, one of our main priorities is the privacy of our visitors and users. This Privacy Policy document contains types of information that is collected and recorded by ChalOnline and how we use it.

1. Information We Collect

We collect personal information that you voluntarily provide to us when registering, updating your profile, submitting checkouts, or contacting support.

• Account Details: Name, Email, password, and profile preferences.
• Lead and Customer Details: If you are a visitor filling out a lead/checkout form on any funnel hosted by our creators, we collect your Name, Email, Mobile/Phone Number, and order payment logs.
• Billing & Payment Information: Payment transactions are collected by secure third-party gateway providers (e.g., Razorpay). We store payment transaction IDs, gateway names, order amounts, and statuses, but we do not store full credit card numbers or pin details.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our platform and services.
• Improve, personalize, and expand platform tools (such as optimizing the AI Student Coach and funnel builder).
• Understand and analyze how you use our platform and digital products.
• Process transactions, handle payouts, and manage referral payouts to wallets.
• Communicate with you, either directly or through one of our partners, for customer support, updates, and transaction confirmations.
• Prevent fraud, secure accounts, and comply with legal requirements.

3. Cookies and Web Beacons

Like any other website, ChalOnline uses "cookies". These cookies are used to store information including visitors' preferences, session details, and the pages on the website that the visitor accessed. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and other information.

4. Third-Party Services & Analytics

Our service integrates with third-party payment gateways (Razorpay, PayPal, Cashfree) and analytics tools. These third parties may collect data like IP address, browser type, and transaction details directly via scripts or API logs to authorize payments. We recommend checking the privacy policy of each configured gateway.

5. Security of Your Data

We implement standard industry-level technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please remember that no method of transmission over the internet is 100% secure.

6. Data Retention

We retain account data and funnel leads for as long as your account is active or as needed to provide you services. If you would like to request deletion of your account and personal data, please email us at support@chalonline.com.

7. Updates to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us:
Email: support@chalonline.com
Address: 123 Creator Lane, Suite 400, Mumbai, MH, 400001, India.